Privacy Statement
Your privacy matters. This statement explains how we collect, use, and protect personal data when you use mySMI.uk and contact us for mobile auto locksmith services.
Who we are
mySMI.uk provides mobile auto locksmith services. We aim to comply with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Personal data we collect
Depending on how you interact with us, we may collect:
Contact details: name, phone number, email address.
Job details: vehicle make/model/year, key type, issue description, and your location/postcode (to attend).
Communications: messages and information you send via phone, WhatsApp, email, or contact forms.
Usage data: basic technical data such as IP address, browser type, device information, pages viewed, and referring URLs (typically collected in an aggregated way).
Preferences: your theme and color selection saved in your browser (for example, local storage).
How we use your data
Provide quotes, arrange attendance, and deliver the service you requested.
Respond to enquiries and communicate about your booking or job.
Improve our website, reliability, and customer experience.
Maintain security, prevent fraud, and comply with legal obligations.
Legal basis for processing
We process personal data where it’s necessary to perform a contract (or take steps at your request before a contract), to comply with legal obligations, for our legitimate interests (such as operating and securing the website), or with your consent where required (for example, certain analytics or marketing).
Sharing your information
We do not sell your personal data. We may share information with service providers who help us operate our website and communications (for example, hosting, analytics, email, and messaging platforms such as WhatsApp), or where required by law.
Data retention
We keep personal data only as long as necessary for the purposes described above, including handling enquiries, providing services, and meeting legal or accounting obligations.
Security
We use appropriate technical and organisational measures to protect data, including access controls and secure systems. No online system is 100% secure, but we take reasonable steps to reduce risk.
Your rights
Under UK data protection law, you may have rights including access, correction, deletion (where applicable), restriction, portability, objection, and withdrawal of consent.
Cookies
For details about cookies and similar technologies, please see our Cookie Statement.
Updates
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Contact
If you have questions about privacy or want to exercise your rights, please contact us or email info@mysmi.uk.